Refund Policy
The short version. You see your tool working on your own files before you pay. If it then doesn't work as previewed, tell us within 30 days and we'll fix it or give you a full refund.
1. When you can get a refund
Contact us within 30 days of your purchase if any of these happen:
- your tool doesn't build the report shown in your preview from reports laid out like the ones you previewed with;
- you can't download or open the tool in a current version of Microsoft Edge or Google Chrome;
- you were charged more than once for the same tool.
We'll first try to fix the problem, for example by adjusting your design at no charge. If we can't fix it within 10 business days, or you'd rather not wait, we'll refund you in full.
2. When refunds don't apply
Because you can preview the tool on your own files before buying and it is delivered instantly as a download, we don't offer refunds for a change of mind, or if your software later changes its report layout (you can build a new tool for the new layout). This doesn't affect any right to a refund or remedy you have under the law where you live.
3. How to ask
Email support@wheelbarrowtools.com from the address you used at checkout, with your receipt or the tool's name and a short description of the problem. A sample of the report that didn't work helps us fix it faster. Leave out any information you're not allowed to share.
4. How refunds are paid
Refunds go back to your original payment method through Stripe, usually within 5 to 10 business days of our approval, depending on your bank. They're for the full amount you paid, including tax. After a refund, the tool's license ends and you agree to stop using it.
5. Contact
Dustin Anderson
7818 Brazoria Park, San Antonio, TX 78254, USA
support@wheelbarrowtools.com