Privacy Policy
The short version. Your report files are opened in your browser, not uploaded. To design and preview your tool, the text of the report tables is sent to our servers, used for that request and not stored by us; a short sample of it goes to our processing provider, which deletes it within 30 days. We keep your saved design and, if you buy, your email address so you can download your tool again. We don't use cookies, analytics or ads, and we don't sell or share personal information for advertising. You can ask us to see or delete your information at any time.
1. Who we are
Wheelbarrow is operated by Dustin Anderson, 7818 Brazoria Park, San Antonio, TX 78254, USA ("we", "us"). For anything about privacy, contact our person in charge of the protection of personal information: Privacy Officer, Dustin Anderson, support@wheelbarrowtools.com.
2. What we collect and why
| Information | Where it comes from | Why we use it | How long we keep it |
|---|---|---|---|
| Report content: the text of the tables in the files you add (which may include names, addresses, amounts or other details your reports contain) | You. Your browser reads the files on your computer and sends only the table text. The files themselves are not uploaded. | To design your tool and show you a preview. | Not stored by us: it is processed for your request and then discarded. A short sample (the column headings and first rows) and your description are sent to our processing provider, which deletes them within 30 days, unless it must keep them longer to enforce its usage rules or to comply with the law. |
| Your design: your description, the changes you ask for, and the tool's settings (column names, rules and labels; these can include short pieces of text from your description or reports) | You, and our system when it designs your tool | To show your preview, let you change it, and deliver the tool you buy | Unpaid designs: deleted after 30 days. Paid designs: kept for 3 years so you can download your tool again, then deleted. |
| Purchase details: your email address, the Stripe payment reference, and the date of purchase. If tax applies, Stripe also collects your billing country and postal code. | Stripe, our payment processor, when you pay | To deliver and license your tool (your email appears in the tool as "Licensed to"), to help you with support or refunds, and to meet tax and legal duties | With your paid design (3 years). Stripe keeps its own payment records under its privacy policy. |
| Card and payment details | You, on Stripe's checkout page | To take payment | We never see or store them. Stripe handles them. |
| Technical data: IP address, browser type, pages requested and the time | Your browser, when you visit | To run and secure the site and to stop abuse. We keep IP addresses in memory to limit how many designs one visitor can run. | Abuse limits: up to 24 hours. Server logs: a limited period set by our hosting provider. |
| Messages you send us | You | To answer you | As long as needed to answer and keep a record, up to 3 years |
Please leave out sensitive information. Don't add reports that contain health information, government ID numbers, payment card or bank account numbers, passwords, or information about children. You're responsible for having the right to share the reports you add, including any personal information about other people in them.
We collect only what we need for these purposes. We don't ask for your name, phone number or an account. We don't sell personal information, share it for cross-context behavioral advertising, or use it for profiling that has legal or similarly significant effects.
3. Cookies and storage on your device
We don't use cookies, analytics, tracking pixels or advertising tools, and no third party tracks you on our site. Our fonts are served from our own server. Because we don't track you across websites, our site works the same whether or not your browser sends a "Do Not Track" or Global Privacy Control signal.
When you go to checkout, your browser keeps a copy of the files you added in its own storage (IndexedDB) on your device, so your preview can be shown again when you come back from Stripe. This copy never leaves your device. You can delete it by clearing your browser's site data. The tool you buy runs entirely on your computer and doesn't send anything to us.
4. Who we share information with
We share information only with service providers that help us run Wheelbarrow, under contracts that let them use it only to provide their services to us:
- Hosting provider (United States), which runs our servers and stores saved designs.
- Data-processing providers (United States), which our proprietary programming aggregator uses to design your tool from your description and a short sample of the report text. Under our agreements, they may not use this content to train their own models, and they delete it within 30 days except as described in section 2.
- Stripe, Inc. (United States), which processes payments as an independent business. See Stripe's Privacy Policy.
We may also disclose information if the law requires it, to protect our rights or someone's safety, or as part of a sale or reorganization of the business, in which case this policy continues to apply.
5. Where your information is processed
Our servers and providers are in the United States. If you are outside the United States, including in Canada or Quebec, your information is transferred to and processed in the United States, where it may be accessible to courts, law enforcement and national security authorities under U.S. law. Before transferring information outside Quebec, we assess whether it will be adequately protected, and we require our providers to protect it.
6. Your rights and choices
Depending on where you live, you may have the right to:
- know what personal information we hold about you and get a copy of it, in a portable format where required;
- correct information that is wrong;
- delete your information (for example, your saved design and email address);
- withdraw your consent, which may mean we can no longer provide a tool you haven't downloaded yet;
- opt out of the sale or sharing of personal information, targeted advertising and certain profiling. We don't do any of these, and we treat a Global Privacy Control signal as a valid opt-out request;
- appeal our decision on your request (see below);
- not be treated differently for using these rights.
How to ask. Email support@wheelbarrowtools.com with "Privacy request" in the subject. To protect you, we'll confirm your identity by matching the email address used for your purchase or by asking for details only you would know. An authorized agent may act for you with your written permission. We'll answer within 30 days in Canada and within 45 days in the United States, and tell you if we need more time where the law allows it. There is no charge.
Appeals. If we decline your request, you can appeal by replying to our answer with "Appeal" in the subject. We'll respond within the time required by your state's law. If you're not satisfied, you can contact your state attorney general.
Complaints in Canada. You can contact the Office of the Privacy Commissioner of Canada (priv.gc.ca), or in Quebec the Commission d'accès à l'information (cai.gouv.qc.ca). In Alberta and British Columbia you can contact the provincial privacy commissioner.
7. More for California residents
In the past 12 months we have collected these categories of personal information, for the purposes and from the sources in section 2: identifiers (email address, IP address); commercial information (records of your purchase); internet or network activity (server logs); and any personal information contained in the report content you choose to add, which we process only to provide the service and don't store. We disclose these categories only to the service providers in section 4. We have not sold or shared personal information, and we don't knowingly sell or share the information of anyone under 16. We don't use or disclose sensitive personal information for purposes that would give you a right to limit it. Under California's "Shine the Light" law, we don't share personal information with third parties for their own direct marketing.
8. Children
Wheelbarrow is a business tool for adults (18 and over) and is not directed to children. We don't knowingly collect personal information from children under 13, from anyone under 16 where that age applies, or from minors under 14 in Quebec. If you believe a child has given us information, contact us and we'll delete it.
9. Security
We protect information with encrypted connections (HTTPS), limited access to our servers, and by not storing report content or card details at all. No system is perfectly secure. If a security incident affects your personal information and creates a risk of harm, we'll notify you and the authorities as the law requires, and we keep a record of incidents.
10. How we manage personal information
- Responsibility. Our person in charge of the protection of personal information (section 1) is accountable for this policy and approves any new use of personal information.
- Retention and destruction. We keep information only for the periods in section 2. Unpaid designs are deleted automatically after 30 days and paid designs after 3 years. Deleted information is removed from our servers and is not kept in any other form.
- Before using a new provider or sending information outside Quebec, we assess the privacy risks in writing and sign an agreement that requires the provider to protect the information.
- Incidents. We keep a register of confidentiality incidents and notify the people affected and the authorities as the law requires.
- Complaints. Send any complaint about how we handle personal information to our person in charge (section 1). We acknowledge it within 5 business days, investigate, and answer in writing within 30 days.
11. Automated processing
Your tool is designed automatically from your description and report text. This processing builds software for you. It doesn't make decisions about you or anyone in your reports.
12. Changes to this policy
We'll post any changes on this page and update the effective date. If a change materially affects how we use information we already have, we'll tell you before it applies, for example by email if you've bought a tool.
13. Contact
Privacy Officer, Dustin Anderson
Dustin Anderson
7818 Brazoria Park, San Antonio, TX 78254, USA
support@wheelbarrowtools.com